These terms apply to purchases of Tibia Coins for Zarex Online. Please read them before paying.
1. Accounts and age
- Use an account and email address that belong to you. Keep your account details accurate so we can deliver your coins and help with payment questions.
- If you are not old enough to make a purchase where you live, a parent or legal guardian must make or authorize the purchase.
2. What you are buying
- Zarex Online sells Tibia Coins for use on the Zarex Online game server. Zarex Online is the seller; Stripe processes card payments.
- The coin amount and price in USD are shown on the Donate page before checkout. Purchases are one-time payments, with no subscription or physical shipment.
- After Stripe confirms a successful payment, the purchased coins are added automatically to the game account used for checkout. Some payment methods may take longer to confirm.
- Tibia Coins are digital game content. They can be used only on Zarex Online and cannot be withdrawn or exchanged for cash.
3. Refunds
- You may request a refund within 14 days of purchase by emailing support@zarexot.com. Include your account name and payment receipt or transaction reference. Do not send card details or your password.
- We will consider a refund if the purchased coins have not been spent, exchanged, transferred, or otherwise used. Approved refunds go back to the original payment method; the payment provider controls how long they take to appear.
- This policy does not limit any refund or consumer rights that apply under the law where you live.
4. Payment problems and disputes
- If a payment succeeds but your coins do not arrive, contact us with your account name and receipt so we can investigate before you try another payment.
- If you believe a charge is incorrect or unauthorized, contact us or your payment provider. We review payment disputes and may temporarily restrict an account while investigating suspected payment abuse. We do not restrict accounts merely for making a legitimate refund request.
Questions about these terms or a purchase? Contact Zarex support.